Refund policy
Last updated: 16 October 2026
7-Day Easy Returns
Not happy with your order? You can return or exchange it within 7 days of delivery — whether the item is faulty, not as described, or simply not right for you.
How to start a return or exchange
- Contact us within 7 days of receiving your order on WhatsApp at +92 331 6700610 or by email at support@productsverse.com.
- Share your order number (e.g. PV1234), the item you want to return or exchange, and the reason.
- Our team will confirm your request and guide you on how to send the item back.
Conditions
- The item should be unused and in its original condition and packaging, with all accessories, tags and free gifts included.
- If your item arrived damaged, faulty or different from what you ordered, please send us a photo or short video of the issue. This helps us sort it out faster.
- For hygiene reasons, personal-care items (such as toothbrushes, shavers, face tools, socks and insoles) can only be returned if they are unopened, unless they arrived faulty or damaged.
Exchanges
You can exchange your item for the same product or a different one. If the new item costs more or less, we'll settle the price difference with you.
Refunds
Once we receive and check the returned item, we'll process your refund within 5–7 working days by bank transfer, JazzCash or Easypaisa. Since most orders are paid by Cash on Delivery, we'll ask for your account details when your return is approved.
Return delivery charges
- Damaged, faulty or wrong item: we cover the return delivery cost.
- Change of mind: the customer covers the return delivery cost.
Need help?
WhatsApp / Call: +92 331 6700610
Email: support@productsverse.com
Support hours: Mon–Sat, 10am–7pm