FAQs
Quick answers to the questions we get most. Can't find yours? WhatsApp us.
Orders & payment
Is cash on delivery available?
Yes. Every order across Pakistan can be paid in cash when it arrives. No card or advance payment is needed.
Will someone call to confirm my order?
Our team may call or WhatsApp you to confirm your order and address before dispatch. Please keep your phone reachable so your order goes out without delay.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched yet. Message us on WhatsApp at +92 331 6700610 with your order number as soon as possible.
Delivery
How long does delivery take?
Most orders arrive within 1–4 working days, depending on your city. Remote areas can take a little longer.
How much is delivery?
Delivery is free on orders over Rs. 2,499. Below that, a flat delivery charge of Rs. 200 applies and is shown at checkout.
Which courier do you use, and how do I track my order?
All orders are delivered by PostEx. You can track your parcel on our Track Your Order page, or send us your order number on WhatsApp.
Returns & exchanges
What is your return policy?
You can return or exchange items within 7 days of delivery. Items should be unused and in their original packaging. Read the full policy
My item arrived damaged or wrong. What do I do?
Sorry about that! Send us a photo or short video on WhatsApp within 7 days of delivery and we'll replace or refund it, and cover the return delivery.
How do I get my refund on a COD order?
Once your return is approved and received, we refund you by bank transfer, JazzCash or Easypaisa.
Contact
How can I reach you?
WhatsApp / Call: +92 331 6700610
Email: support@productsverse.com
Mon–Sat, 10am–7pm · K2 Block, Wapda Town, Lahore